A Complete Solution



We are committed to providing a complete service & aftercare solution and are constantly looking at ways to improve our quality of service by better responding to your individual needs.

Our team of Technical Support engineers is on hand to answer technical questions from clinical and biomedical staff covering all your Sword Medical Equipment.

Service contract options offer excellent value and provide complete piece of mind. They ensure that loan and emergency use equipment is available when it’s required, assisting with your provision of uninterrupted hospital services.
Our key focus is to educate our customers with the knowledge and skills to optimize equipment usage, clinical practice and patient care.


Technical Support engineers


Field Service Engineers




service

Sword Medical supports our customers with field service engineers who are focused on providing a fast emergency or breakdown call-out service, as well as planned preventative maintenance visits.

Our field engineers operate with a comprehensive stock of repair parts backed up by inventory available at our dedicated Field Engineering facility. Stock from this inventory is shipped same day or overnight to allow service and repairs be completed in the fastest possible time. The efficiency of this service allows equipment to be repaired and returned to use in the shortest possible time, with minimal inconvenience to users.


Service Contracts



The vast majority of the equipment sold by Sword Medical can be covered by a Service Contract.

By removing the approval process often associated with instrument repair, equipment downtime is greatly reduced, with the benefit of decreasing the number of procedures that potentially may have to be rescheduled.


Service Contracts


Training & Education

Our proven educational programmes provide first-class product training and is designed to keep you up-to-date with best practice and the very latest guidelines to ensure effective use and maintenance of our products, to ultimately secure patient safety.




We are committed to providing training programs supporting continued education, we offer bespoke training to improve skills and enrich knowledge across all healthcare settings, backed by deep product knowledge and evidence-based practice. Skilled experts are at your disposal to answer practical and clinical questions regarding the care & use of your equipment.



Clinical & Technical Training




We acknowledge the importance of adequate and continuous training of Clinical and Technical staff. We build strong and supportive working relationships with each hospital department.

Our key focus is to educate our customers with the knowledge and skills to optimize equipment usage, clinical practice and patient care.

Certificates of achievement are issued to all participants who successfully complete our formal training courses.


Clinical & Technical Training


Courses & Workshops




Courses & Workshops

We deliver and support a variety of in-depth training courses and workshops led by experts throughout the year for clinicians, nurses, and bio-medical engineers.

Our workshops are designed to offer both practical skills and theoretical knowledge, ensuring that your skills are enhanced on your return to the clinical environment.